Terms & Conditions

In these Terms, the following definitions apply:

• Bluevere / we / us / our: Bluevere Health B.V., trading as Bluevere.
• Customer / you: the natural person who purchases, or intends to purchase, a Product via the Website for purposes outside their trade, business, craft or profession (i.e. as a consumer).
• Product: any health test, DNA test, supplement, bundle, digital report, or other item offered for sale on the Website.
• Agreement: any agreement for the sale and purchase of one or more Products concluded between Bluevere and the Customer.
• Website: www.bluevere.com and any associated app, subdomain, or online ordering environment operated by Bluevere.
• Withdrawal Period: the period referred to in Article 9 during which the Customer may withdraw from the Agreement without giving reasons.
• Durable Medium: any tool that allows the Customer or Bluevere to store information addressed to them personally, unchanged, for future reference (for example, email or a downloadable PDF).

• These Terms apply to every offer made by Bluevere and every Agreement concluded between Bluevere and a Customer.
• These Terms are available on the Website before an order is placed and can be downloaded, printed, and stored on a Durable Medium.
• Bluevere sells only to consumers habitually resident in an EU/EEA member state or the United Kingdom who are 18 years of age or older. We do not knowingly sell or ship to any other territory.
• Any departure from these Terms is only valid if agreed with Bluevere in writing (including by email).
• If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is deemed replaced by a valid provision that most closely reflects its original purpose.
• These Terms take precedence over any purchase or other terms proposed by the Customer, unless Bluevere has explicitly accepted those terms in writing.

• All offers on the Website are without obligation and may be adjusted or withdrawn by Bluevere. An offer that contains an obvious error or mistake (for example, an evidently incorrect price) does not bind Bluevere.
• We describe our Products and display images as accurately as possible. Minor variations in colour, packaging, or presentation do not constitute a defect.
• Some Products are developed and manufactured by specialist partners and supplied to you under the Bluevere brand. Regardless of who develops or manufactures a Product, Bluevere is the party you contract with and the party responsible to you for that Product, its conformity, and the accuracy of the information we provide about it.
• In accordance with the EU General Product Safety Regulation (Regulation (EU) 2023/988), the contact details in Article 2 serve as the point of contact for product safety matters. Product-specific instructions for use, storage requirements, and warnings are provided on the relevant product page and/or in the documentation that accompanies the Product; please read these before use.
• Any nutrition or health claim used on the Website is limited to claims permitted under Regulation (EC) No 1924/2006 on nutrition and health claims (or, for Products marketed only to UK customers, the corresponding GB Nutrition and Health Claims Register). Nothing on the Website is intended, and nothing should be understood, as a claim that a Product can diagnose, treat, cure, or prevent any disease; see also Article 13.

• An Agreement is formed at the moment the Customer accepts an offer and the conditions attached to that offer are satisfied.
• Bluevere confirms receipt of an order electronically without undue delay. Until this confirmation is sent, the order does not bind Bluevere.
• By placing an order, the Customer confirms that they are 18 years of age or older. Bluevere may take reasonable steps to verify this and may refuse an order where it cannot be confirmed.
• Bluevere may refuse or cancel an order for legitimate reasons, including suspected fraud, a Product being unexpectedly unavailable, an undeliverable address, or non-compliance with the age restriction above. Where this happens, we will inform the Customer without undue delay and refund any amount already paid.
• Where a Product turns out to be unavailable after an order is placed, we will inform the Customer as soon as possible and offer either a full refund or, with the Customer's consent, a comparable alternative Product.

• All prices are shown in euro (€) and include Dutch value-added tax (BTW) at the rate applicable to the relevant Product (currently 21% or 9%, depending on the Product's VAT classification). Delivery costs are shown separately before you complete your order.
• For Customers in the United Kingdom: depending on the value of your order and our VAT/customs registration arrangements at the time, the price shown may already include UK VAT and any import duty ("delivered duty paid"), or you may be responsible for import VAT and/or duty charged on delivery. The checkout will indicate which applies to your order.
• Prices quoted in a specific offer are fixed for the validity period stated in that offer. Bluevere may otherwise change prices for future orders at any time; a price change does not affect an order you have already placed.
• An obviously mistaken or misprinted price does not bind Bluevere.
• Where we advertise a price reduction (for example, "was / now"), the "was" price is the lowest price we applied to that Product in the 30 days before the reduction, in line with Dutch and EU price-indication rules.

• You can pay using the payment methods shown at checkout. Unless otherwise agreed, payment is due at the time of ordering.
• We use reputable third-party payment service providers to process payments. Their own terms and privacy practices may apply to the payment step of your order in addition to these Terms.
• If we offer payment in instalments or a "buy now, pay later" option through a third-party provider, the additional terms of that provider will apply and will be presented to you separately before you confirm payment.
• Please inform us promptly of any inaccuracy in the payment or billing details you have provided.

• We deliver to the address you provide at checkout and take reasonable care over delivery times. Unless we have expressly agreed a binding delivery date, stated delivery times are estimates rather than firm deadlines.
• Risk of loss or damage to a Product passes to you once the Product is delivered to you or to a third party you have designated to receive it (other than the carrier).
• Deliveries to the United Kingdom may be subject to customs procedures and import VAT or duty, as described in Article 6. Where charges are collected on delivery rather than at checkout, these are set by HM Revenue & Customs and the delivery carrier, not by Bluevere.
• If delivery is delayed, we will let you know as soon as we are aware. If we do not deliver within a new, reasonably agreed period, you may cancel the order free of charge and receive a full refund.

• Where the right of withdrawal applies (see Article 10 for the Products and circumstances in which it does not), you may withdraw from an Agreement for the purchase of goods within 14 days of receiving the Product, without giving any reason.
• For an order comprising multiple items delivered separately, the 14-day period runs from receipt of the last item.
• To withdraw, notify us before the period expires with an unambiguous statement, for example, by email to the address in Article 2, or by using the Model Withdrawal Form in the Annex. We will confirm receipt of your notice without undue delay.
• If you withdraw, we refund all payments received from you for the cancelled order, including standard delivery costs, without undue delay and in any event within 14 days of being informed of your decision, using the same payment method you used to pay unless we agree otherwise, and without charging you a fee for the refund. We may withhold the refund until we have received the returned Product, or you have supplied proof that it has been sent back, whichever happens first.
• You must send the Product back without undue delay and, in any event, within 14 days of telling us you are withdrawing.
• You are liable for any diminished value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics, and how it works.

In line with Article 6:230p of the Dutch Civil Code and Article 16 of EU Directive 2011/83/EU (and, for UK customers, the equivalent exclusion in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), the right of withdrawal described in Article 9 does not apply to:

• Sealed goods that are not suitable for return for reasons of health protection or hygiene, once their seal has been broken after delivery. This applies to our Health Tests, DNA Tests, and supplements: once you open or break the seal of the kit or product packaging, you can no longer withdraw from that part of your order.
• Sealed goods that deteriorate or expire quickly (for example, once opened).
• Goods made to your specifications or clearly personalised, for example, if we offer a personalised supplement formulation in the future.
• Digital content or services which we have begun supplying with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal (for example, if a digital analysis report is generated and delivered to you immediately at your request).

This Article does not affect any right you may separately have under Article 11 (Conformity and Warranty) if a Product is faulty or not as described.

• Bluevere warrants that every Product conforms with the Agreement, the description provided at the time of purchase, and applicable law at the moment of delivery.
• Any lack of conformity that becomes apparent within two years of delivery is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the Product or of the lack of conformity. This presumption does not apply beyond a Product's stated best-before, use-by, or expiry date; supplements and test-kit reagents are, by their nature, only warranted up to that date, provided they have been stored as instructed.
• If you believe a Product is faulty or does not match its description, contact us with your proof of purchase and a description of the issue. Where your claim is justified, we will, at our discretion and within a reasonable time and without significant inconvenience to you, repair the Product, replace it, or refund you, unless your preferred remedy is impossible or disproportionate compared with the alternatives.
• This warranty does not cover damage or defects caused by misuse, improper storage (for example, ignoring temperature or storage instructions for a test kit or supplement), or use after the stated expiry date.
• Nothing in this Article limits any mandatory statutory consumer guarantee you have under Dutch law, EU law, or, for UK customers, the Consumer Rights Act 2015 and related UK legislation.

This Article applies only where, and to the extent that, Bluevere offers a subscription, "subscribe & save", or other recurring-delivery option on the Website.

• Where such an option exists, the delivery frequency, the price per delivery, and how to cancel will be clearly shown to you before you subscribe.
• You may cancel a subscription at any time, with effect from your next scheduled delivery, by contacting us or through your account, at least 14 days before your next payment is due.
• Each individual delivery under a subscription remains subject to Articles 9 to 11 above (right of withdrawal, exclusions, and conformity) as if it were a separate order.
• If we intend to increase the price of an active subscription, we will notify you in advance and give you the opportunity to cancel before the new price takes effect.

General wellness purpose, not medical advice

Our Products and any insights or recommendations derived from them are provided for general information and lifestyle/wellness purposes only. Nothing on the Website, in a test report, or in any communication from Bluevere is medical advice, a medical diagnosis, or a recommendation to start, stop, or change any treatment or medication. Always consult a qualified healthcare professional before making decisions about your health, and before starting a new supplement if you are pregnant or breastfeeding, are under 18, take medication, or have an existing medical condition.

Medical emergencies

Our Products are not designed or intended for use in a medical emergency. If you believe you are experiencing a medical emergency, contact your local emergency services number immediately; do not wait for or rely on a Bluevere test result or report.

Following up on results

Where a result may warrant medical follow-up, we will encourage you to share it with, and seek advice from, your general practitioner or another qualified healthcare professional. We are not able to review your results with the urgency that a treating clinician can.

Genetic information

Some tests may reveal information about your genetic predisposition to particular health conditions, including conditions that are currently untreatable. Please consider carefully whether you wish to receive this kind of information before you proceed. Independent genetic counselling is available in every EU/EEA member state and the UK, typically through your general practitioner, clinical geneticist, or national health service. We encourage you to seek this, before and/or after testing, wherever a result concerns a serious hereditary condition.

Sample collection

Where a Product requires you to collect your own biological sample (for example, a fingerstick blood sample), follow the enclosed instructions carefully. Stop immediately and seek medical attention if you experience an adverse reaction.

Allergens, ingredients and interactions

Full ingredient and allergen information for our supplements is provided on the product packaging and product page. Please check this carefully. Supplements can interact with medication; if you take any prescription or over-the-counter medicine, speak to a pharmacist or doctor before use.

No guaranteed outcome

Individual biology varies. Bluevere does not guarantee any particular health outcome or result from using a Product or following a recommendation derived from it.

• All intellectual property rights in the Website, our "DEAR" analysis framework, test reports, content, and the Bluevere name and logo belong to Bluevere or its licensors.
• We grant you a limited, non-exclusive, non-transferable licence to use the Website and any digital report we provide to you for your own, personal, non-commercial use.
• You may not reproduce, distribute, or commercially exploit any part of the Website or your report without our prior written consent.

• Bluevere is liable for damage that directly results from an attributable failure to perform the Agreement, or from intent or gross negligence on our part, subject to the limitations set out below.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for defective products under mandatory product-liability law, or for any other liability that cannot lawfully be excluded or limited under Dutch, EU, or UK law.
• To the extent permitted by law, Bluevere is not liable for indirect or consequential loss, including lost profit, lost savings, or lost data.
• To the extent permitted by law, our total liability under an Agreement is limited to the amount you paid for the Product(s) giving rise to the claim, except where a higher amount is required by mandatory law.
• Claims relating to a defective Product remain governed by mandatory statutory product-liability law, including Book 6, Title 3, Section 3 of the Dutch Civil Code and applicable EU and UK product-liability legislation, as in force from time to time.

• Bluevere is not required to perform an obligation under an Agreement if prevented from doing so by a circumstance beyond its reasonable control ("force majeure"), including but not limited to laboratory or supply-chain disruption, courier or customs delays, supplier shortages, IT or network failures, or governmental measures.
• During a period of force majeure, our obligations are suspended. If the period of force majeure lasts longer than 30 days, either party may terminate the affected part of the Agreement, and we will refund any amount paid for Products not yet delivered.

• If you are unhappy with a Product or with our service, please contact us first at info@bluevere.com. We aim to acknowledge complaints within 5 business days and to resolve them within 4 weeks.
• The European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available; we do not provide a link to it. If you are an EU/EEA resident and we cannot resolve a cross-border complaint directly, you may contact your national European Consumer Centre for assistance.
• You may also refer an unresolved dispute to a certified Alternative Dispute Resolution body, or to the competent court at any time.
• Nothing in this Article limits your right to bring proceedings before a competent court at any time.

• These Terms and every Agreement are governed by the laws of the Netherlands, without prejudice to any mandatory consumer-protection rules of the country in which you, as a consumer, have your habitual residence, which continue to apply to your benefit where they offer greater protection.
• Disputes may be submitted to the competent Dutch court. This does not affect your right, as an EU-resident consumer under Regulation (EU) No 1215/2012, or as a UK-resident consumer under applicable UK rules, to bring or defend proceedings before the court of the place where you live instead.

We may amend these Terms from time to time. The version that applies to your Agreement is the version in force at the moment you placed your order, unless a later version is more favourable to you or a change is required by law. Where you have an ongoing relationship with us (for example, a subscription), we will give you reasonable advance notice of any material change via the Website or by email.

• Notices to Bluevere should be sent to the contact details in Article 2; notices to you will be sent to the details in your order or account.
• We may transfer our rights and obligations under an Agreement in connection with a transfer of our business, provided this does not materially prejudice your rights under these Terms.
• Article headings are included for convenience only and do not affect interpretation.

Complete and return this form only if you wish to withdraw from the Agreement, and only where your right of withdrawal has not been excluded under Article 10.